Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we cannot accept returns on beans; however, we are committed to ensuring your satisfaction with every brew. If you are unhappy with your order or received a damaged equipment item, please reach out to us within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our workshop team with your order number and a brief explanation of the issue or damage.

• 2.
  Quality Assessment

  Our roasting experts will review your request and, if necessary, request photos of the product or packaging.

• 3.
  Return Authorization

  For non-perishable equipment or merchandise, we will provide a prepaid shipping label for your return.

• 4.
  Resolution

  Once processed, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.